Job Description
Job Summary:
We are looking for a service-oriented and professional Front Office Executive to join our Front Office team. As a key point of contact for our guests, you will ensure a smooth arrival and departure experience while delivering warm, attentive service throughout their stay. You will support daily front desk operations, collaborate with cross-functional teams and uphold the highest standards of guest engagement and satisfaction.
Primary Responsibilities:- Deliver a seamless and welcoming check-in and check-out experience for all guests.
- Conduct lobby hosting and in-room registration as required to personalize guest arrival.
- Handle guest enquiries, requests and feedback promptly and professionally.
- Assist with room allocation, special request and ensure guest preferences are honored.
- Coordinate with Bell, Butler and Housekeeping teams to ensure rooms are well prepared and guest services are delivered timel...