Job Description
Responsibilities
- Lead mentor and motivate the front office team to deliver exceptional guest service.
- Develop and implement training programs to enhance team performance and knowledge.
- Conduct regular performance evaluations and provide constructive feedback.
- Schedule and manage staff effectively to ensure optimal coverage.
- Ensure all guest interactions are handled professionally and efficiently.
- Resolve guest complaints and issues promptly and effectively.
- Maintain a high level of guest satisfaction through proactive service and attention to detail.
- Implement and monitor guest feedback systems to identify areas for improvement.
- Oversee all front office operations including check‑in/check‑out, reservations and guest inquiries.
- Ensure compliance with hotel policies and procedures.
- Manage room inventory and maximize occupancy rates.
- Monitor and manage front offic...