Job Description
We are currently recruiting for a Front Office Manager to lead the team at the Leicester Marriott Hotel.
As Front Office Manager, you will find yourself right in the heart of things. You will lead the Front Office team which includes front desk, nights and switchboard, ensuring that our guests are greeted with a warm welcome the minute they walk through the door.
Responsibilities
- Manages the day to day front desk operation, ensuring procedures are adhered to and policies are followed
- Ensure that the team recognize repeat guests, ensuring their preference and requests are delivered prior to being requested
- Deliver memorable guest experiences which support in driving Intent to recommend scores
- Monitor and analyze guest satisfaction survey results to ensure these continually improve
- Work alongside housekeeping and maintenance teams to ensure rooms are ready for arrival
- Report any maintenance issues whi...