Job Description
As Front Office Manager of Cambridge House, you will ensure our guests enjoy a seamless and memorable experience from arrival to departure. You will lead a dedicated front office team, maintaining the highest standards of service, and creating a welcoming, polished environment while ensuring calm and seamless arrival and departure experiences that reflect the refinement and elegance of Cambridge House. This role combines operational oversight with a hands-on approach to delivering world-class guest experiences. You will set the tone for the department through visible presence, calm professionalism and a commitment to exceptional service standards.
Key Responsibilities:
Lead the pre-opening preparation of the Front Office operation, including departmental set-up, service procedures, operational readiness and team member onboarding.
Act as a visible presence within the lobby and reception areas, taking ...