Job Description
Reporting Directly to the Cluster General Manager, the Front Office Manager is responsible for overseeing daily front desk operations, ensuring seamless guest service and compliance with hotel policies. The role supervises the Front Office team in delivering efficient, accurate, and guest-focused service while driving revenue initiatives such as upselling and EDGE enrolments. This position acts as a key support to management in training, monitoring staff performance, and ensuring smooth handling of guest arrivals, departures, and special requirements.
- Front Office Operation and Administration
- Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
- Work closely with sales and reservation team for group bookings/VIP booking and ensure...