Job Description
Mount Isa Qld
The Front Office Manager will be responsible for the following:
- Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service.
- Effective supervision of all reservations, guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer and quality focused.
- Driving sales and marketing targets within the Front Office team based on key deliverables set by the Sales Department.
- Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
- Supervision of lobby services, ensuring guest arrivals and departures are as efficient as possible.
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
- Operation of an effective nigh...