Job Description
Job Responsibilities
- Overall in charge of Front Office, Executive Lounge and Concierge
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
- Responsible for the leadership and achievement of performance targets of Front Office
- Plan and set annual performance goals for employees in line with the hotel goals
- Participates in daily operations meetings to liaise and coordinate closely with support departments on general administration and operations issues
- Attend scheduled departmental and interdepartmental meetings, and disseminate relevant information to the team
- Coordinate with Reservation, Revenue and Sales team to ensure accuracy in room allocation and maximising of yield
- Implement Hotel policies, procedures, and service standards in accordance to brand and service guidelines set by Accor
- Recommend and execute improveme...