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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Duties:
- Ensure smooth, efficient, and guest-focused Front Office operations at all times.
- Achieve budgeted room revenue and upsell targets for the Front Office in collaboration with Revenue and Sales. Ability to manage several budgets.
- Maintain and improve guest satisfaction scores and online reputation related to Front Office service delivery.
- Ensure full compliance with hotel policies, SOPs, brand standards, and applicable legislation (including health and safety, POPIA, and fire regulations) within the Front Office.
- Lead, coach, and develop the Front Office team to achieve performance standards and career growth.
- Drive effective communication and coordination between Front Office and other departments (Housekeeping, Maintenance, Food & Beverage, Security, Finance).
- Operations Management
- Guest Experience and Service Recovery
- People Management
- Financial Management and Report...