Job Description
The Front Office Manager is responsible for leading and managing all Front Office operations to ensure exceptional guest experiences, efficient hotel operations, and achievement of departmental financial and service objectives. The role oversees guest reception, concierge services, bell service, telecommunications, transportation coordination, and lobby operations while ensuring compliance with Seda and Ayala Land Hospitality standards.
Key Duties and Responsibilities:
1. Front Office Operations Management
- Manage the day-to-day operations of the Front Office Department.
- Ensure smooth and efficient guest arrivals, departures, and room assignments.
- Monitor daily occupancy, arrivals, departures, and VIP movements
- Maintain seamless coordination with Housekeeping, Engineering, Security, Sales, Reservations, and Food & Beverage departments.
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