Job Description
Job Description
What you’ll do…
- To take overall responsibility for the management of the front office teams, ensuring guests are well cared for and guest expectations are exceeded.
- To ensure that all hotel standard operating procedures are trained and adhered to.
- To own the Front Office P&L contributing to annual budget planning and ensuring expenses are kept in line.
- To own all quality evaluation processes and strive to improve all qualitative metrics.
- To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
- To pro-actively identify opportunities to improve and enhance processes and procedures across front office.
- Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
- To coach and develop the team, ensuring that they are well moti...