Job Description
Job Title: Front Office Manager
Location: Fairfield by Marriott Inn & Suites Hartford Airport Windsor Locks
Department: Front Office / Guest Services
Reports To: General Manager
Job Summary:
The Front Office Manager is responsible for overseeing all front desk operations and ensuring exceptional guest service experiences. This role manages daily front office activities, supervises staff, handles guest concerns, and coordinates with other departments to maintain smooth hotel operations.
Key Responsibilities:
Supervise and manage front desk staff, including hiring, training, scheduling, and performance evaluations
Ensure a high level of guest satisfa...