Job Description
Position Summary
The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.
Receives and processes incoming guests
+ Ensure a delightful, seamless arrival and departure for our guests.
+ Greets guest and processes hotel registration and other transactions
+ Keeps current on hotel accommodations, services and local attractions
+ Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
+ Records resolutions to guest complaints on the “Make it Right” log
+ Works with other departments as appropriate to arrange for services requested by the guest
+ Stays current with developments in the hotel by reviewing and updating the communication log
+ Prepares end of shift summaries and communications for manage...
The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.
Receives and processes incoming guests
+ Ensure a delightful, seamless arrival and departure for our guests.
+ Greets guest and processes hotel registration and other transactions
+ Keeps current on hotel accommodations, services and local attractions
+ Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
+ Records resolutions to guest complaints on the “Make it Right” log
+ Works with other departments as appropriate to arrange for services requested by the guest
+ Stays current with developments in the hotel by reviewing and updating the communication log
+ Prepares end of shift summaries and communications for manage...