Job Description
Job Overview
Salayel Hospitality is seeking an experienced and guest-focused Front Office Supervisor to support daily front office operations and deliver exceptional guest experiences. The ideal candidate will assist in supervising the front office team, ensure smooth check-in and check-out processes, handle guest concerns efficiently, and uphold brand service standards at all times.
Key Responsibilities- Supervise daily front office operations including reception, guest services, and concierge activities
- Ensure smooth and efficient guest check-in and check-out processes
- Handle guest feedback, complaints, and special requests in a professional and timely manner
- Support the Front Office Manager in scheduling, training, and performance monitoring of team members
- Ensure compliance with hotel policies, SOPs, brand standards, and UAE regulations
- Coordinate with Housekeeping, F&B, and Maintenance to ensure seamless gues...