Job Description
Job Description
Join our team as a Front Office Supervisor at Fairmont Chateau Lake Louise and take a key role in leading and supporting the Front Office team to deliver exceptional guest experiences. You’ll be responsible for maintaining smooth daily operations, ensuring high service standards, and supporting the team’s growth and development.
Start Date: May 2026
Pay Rate: $27.68/hour
Position Type: Permanent
Job Duties Include:
- Supervise daily front desk operations, including guest check‑in, check‑out, room changes, reservations coordination, and handling VIPs / special requests.
- Lead, coach, mentor, and develop front desk agents for performance, service standards, professionalism, guest relations, and appearance.
- Empower staff to resolve guest service challenges; track guest issues and ensure timely follow‑up and resolution (service recovery).