Job Description
Property: The Grid Co Living
Summary Of Responsibilities
The Front Office Team Leader oversees daily front desk operations, ensuring exceptional guest and resident experiences while driving operational efficiency. This role supervises Front Office Associates, manages reservations and billing accuracy, and ensures seamless coordination across departments. The Team Leader acts as the primary escalation point for guest concerns, champions service excellence, and supports community engagement initiatives to enhance resident satisfaction and property reputation.
- Leadership & Team Management
- Supervise, coach, and support Front Office Associates to maintain high service standards
- Conduct shift briefings, assign tasks, and monitor daily performance
- Provide training on guest service, systems, and operational procedures
- Handle escalations and resolve complex guest/resident concerns professionally
- En...