Job Description
Job Description
Qualifications
- Working across both Reception and Food & Beverage outlet
- Supervise, train, and support front office staff to deliver outstanding customer service.
- Oversee daily operations of the reception/front desk area.
- Manage check-in, check-out, reservations, and guest inquiries efficiently.
- Handle customer complaints and resolve issues promptly and professionally.
- Monitor staff performance and provide feedback to encourage development.
- Ensure compliance with company policies, health & safety, and operational standards.
- Be an advocate of ALL: Accor’s loyalty program to non members
Qualifications
- Previous experience in a front office, reception, or customer service supervisory role preferred, but not essential.
- Amazing work ethic, positive attitude and insatiable desire to learn.
- Strong leadership and team management skills.
- Excellent communication a...