💼 Full-Time Position

Frontline Operations Manager - Roadside Assistance

🏢
The NRMA
📍 Blacktown, New South Wales, Australia
📍
Location
Blacktown, Australia
📅
Posted
June 14, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

We have a permanent full-time opportunity available, looking after our North West region.

You will be leading a team of our Roadside Assistance team, which is made up of NRMA employees.

What you'll do

  • Effectively recruit, retain, develop and reward a team of NRMA Roadside service provider (approx. 30-40 FTE)
  • Manage all performance or behavioural issues that arise using coaching, counselling and performance management techniques to resolution
  • Ensure alignment of objectives and activity across team
  • Supports in Developing and maintaining effective industrial relationship with local Union Representatives
  • Support with the operational day to day Service Delivery related activities
  • Analyse and monitor financial and commercial information and identify issues or opportunities which impact business priorities
  • Acts as first point of contact for all safety incidents and re...