Job Description
Position Summary:
Under direct supervision, the Customer Service Specialist I will process a variety of transactions relating to driver’s license, registration, title, real estate and business tax, and hunting/fishing transactions. The Customer Service Specialist I will be trained in either Driver’s License transactions and areas affiliated or Registration transactions and areas affiliated until cross-training is complete. The CSS I ensures transactions conform to Department of Motorist Services regulations, Department of Revenue guidelines and the Florida Statutes. The CSS I determines customer needs and acts as an advocate to ensure the customer receives courteous, accurate, and timely service.
The most essential skill is attitude and includes the following: positive interaction & cooperation with co-workers, responding politely to customers, working as a team member, function under intense time pressure and responding in a positive manner to supervision.
E...
Under direct supervision, the Customer Service Specialist I will process a variety of transactions relating to driver’s license, registration, title, real estate and business tax, and hunting/fishing transactions. The Customer Service Specialist I will be trained in either Driver’s License transactions and areas affiliated or Registration transactions and areas affiliated until cross-training is complete. The CSS I ensures transactions conform to Department of Motorist Services regulations, Department of Revenue guidelines and the Florida Statutes. The CSS I determines customer needs and acts as an advocate to ensure the customer receives courteous, accurate, and timely service.
The most essential skill is attitude and includes the following: positive interaction & cooperation with co-workers, responding politely to customers, working as a team member, function under intense time pressure and responding in a positive manner to supervision.
E...