Job Description
Compensation
Base salary: 4000 MYR + 1200 MYR performance bonus per month — Night shift (Malaysia time)
Job Responsibilities
- Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.
- Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.
- Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.
- Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.
- Collaborate with the team to collect customer feedback and help optimize our products and services.
- Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers.
- Participate regularly in ...