Job Description
Portugal · Remote · Full-time · Start date: May 2026
ABOUT THE ROLE
Work remotely from Portugal as part of a customer service team supporting users of a leading digital wallet and payments platform. You will assist Dutch-speaking customers with account enquiries, transaction support, and general platform questions — delivering a fast, reliable, and professional experience in a fully remote setup.
RESPONSIBILITIES
- Handle inbound contacts from Dutch-speaking customers via digital channels — resolving enquiries related to accounts, transactions, and platform features
- Investigate and resolve issues accurately and within agreed timeframes
- Maintain a high standard of written and verbal communication at all times
- Log and update all interactions in the CRM system following internal guidelines
- Escalate complex cases when necessary and follow up to ensure resolution
- Contribute to team KPIs around quality, productivity, an...