Job Description
Functional Expert - Business Process Specialist
Own client delivery end-to-end so Silverdale meets commitments and clients stay informed and satisfied. In this role, you will manage projects, tasks, and tickets; keep clients and the internal team aligned on priorities, risks, and SLAs; and strengthen partnerships through proactive communication and follow-through.
Key Responsibilities
As a Project Delivery & Support Specialist, you will be responsible for a blend of daily and weekly tasks designed to keep our projects on track and our clients supported
Projects
- Plan and track pathway deadlines; flag and elevate risks with mitigation plans (internal and client).
- Schedule and attend internal and client meetings as needed.
Tasks
- Prioritize work against client commitments; clearly communicate delays and updates.
- Align the internal team on priorities.