Job Description
Role: Functional Support Manager
Location: Bengaluru
Work Mode: On-Site (6 days working)
CTC: 5-9 LPA
Experience: 4-6 years
Key Responsibilities:
- Execution Leadership:
● Define and drive the implementation of comprehensive customer support strategies that align with organizational goals across SCLEN.AI platforms, including SAP and Analytics, to significantly enhance customer satisfaction and retention.
● Execute strategies to improve service delivery and resolution timelines.
● Ensure support activities are in line with broader business goals.
2. Client Engagement:
● Serve as the primary point of contact for key clients, addressing their business challenges and managing expectations to ensure successful solution delivery.
● Advocate for customer needs within the organization (VoC)...