GAIN- Central IT- Senior IT Support Engineer

Main Responsibilities:

The IT Support Technician is responsible for the smooth running of computer systems, both hardware and software ensuring that users get maximum benefits from them with minimal disruption, this includes:

- Support and Ticket Systems

Provide 1st and 2nd Line support for more complex technical issues, including but not limited to operating system problems, network issues, software configuration, and server-related inquiries

Monitor Jira Support desk and provide support across the full organisation. 

Ensuring SLAs are being met and reported on monthly. Respond to and track tickets from initial logging to resolution

Prepare and maintain all hardware. 

Perform in-depth diagnosis and provide timely resolution for issues related to servers, networking, applications, and cloud services.

Provide guidance and mentorship t...