💼 Full-Time Position

GB Quality Analyst

🏢
Manulife
📍 Lapu-Lapu City, Central Visayas, Philippines
📍
Location
Lapu-Lapu City, Philippines
📅
Posted
June 02, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Position Responsibilities:

  • Evaluate processed transactions within a defined sample size and turnaround time, ensuring compliance with both existing and newly introduced process and product guidelines.
  • Thoroughly review and assess disputes submitted by processors or stakeholders by validating supporting documentation and comparing it against original audit findings.
  • Partner with operations teams to ensure timely and effective implementation of remediation strategies addressing identified quality issues.
  • Identify opportunities for process enhancement and actively support the development and implementation of improvement initiatives.

  • Provide clear feedback and direction to teams regarding proper processing guidelines, highlighting associated risks including tax, legal, and compliance considerations.

  • Maintain and update quality-related documentation to reflect current standards and procedures.
  • Ensure all...