Job Description
Roles and Responsibility
Work as a Group/Track/Service Delivery Manager for B2B Credit and Collections.
Key responsibilities would include: -
- Lead a team of Collection and Credit Analysts, SMEs and Team Leads for the assigned AR Portfolio.
- Be the primary owner of team's performance and service levels
- Identify and lead efforts to execute process improvements and transformation opportunities
- Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics)
- Be responsible to implement industry best OTC operational practices, identify tools and technology as applicable for the process
- Lead internal and external governance for team performance and process health
- Be the process owner in Collections and Credit team and provide guidance to overall team
- Drive operational excellence and responsible for peo...