Job Description
About the Role
Reporting to the Chief Operating Officer, the General Manager Passenger Readiness is responsible for leading the planning, coordination, and operationalisation of network change. This role ensures that impacts to passengers, safety, people, and performance are effectively managed, with a strong focus on delivering a safe, reliable, and customer-focused rail service.
You will lead the development and continuous improvement of processes that enable the business to anticipate, plan for, and respond to planned and unplanned network changes, ensuring disruption is minimised and passenger experience is optimised.
Key Responsibilities
Passenger Readiness & Network Change