Job Description
Position Purpose
Develop a team that delivers exceptional customer experience and hits business objectives.
Responsibilities- Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants.
- Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
- Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign‑ups.
- Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
- Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
- Engage with members in a friendly and approachable manner, actively listening to their needs and co...