Job Description
Role :
Participate in consulting assignments, identify and mentor Six Sigma and Lean projects, and drive process improvement activities and business transformation in the customer service vertical.
Job Responsibilities :
- Drive culture of process excellence in operation team preferably in Customer Service segment
- Identify projects, train team members and mentor/ lead projects YB/GB and Kaizen ideas.
- Participate in consulting assignment internally and at Client site
- Deliver productivity, create value for client, client collaboration and change management
- Support/ Enable change management ensuring from the projects
- Enable stable operation with no surprises
- Drive the Six Sigma culture and initiative across the organization with commitment, passion and persistence
- Ensure Positive contribution to the company's Gross margins and Operating margins
- ...