Job Description
Position: General Manager- Service (After Sales)
Location:Calicut
Salary: Asper Industry Standard
Experience: 10–20+ years' experience in automotive after-sales/service management
Job Role Overview:
The General Manager – After Sales is the top leadership position responsible for the entire service ecosystem of the dealership, including service workshops, spare parts, warranty, customer care, and technical support. The role ensures customer satisfaction, operational efficiency, and profitability of the after-sales business.
Key Responsibilities:
1. After-Sales Operations Management
- Overall control of workshops, body shop, and service centers
- Ensure smooth vehicle servicing workflow (job cards, repair cycles, delivery timelines)
- Improve productivity, turnaround time, and first-time fix rate
- Standardize service processes across all branches
2. Customer Satisfaction & Experience
- Drive high ...