Job Description
A financial technology company is looking for a Genesys WFM/Dialer Administrator to manage and optimize the Genesys Cloud CX platform for a blended contact center. Key responsibilities include ensuring efficient call routing, leading workforce management configurations, and maintaining compliance with regulations. The ideal candidate has strong experience in contact center environments, particularly with Genesys systems, and possesses excellent communication and analytical skills. A commitment to diversity and customer care is essential. #J-18808-Ljbffr