Job Description
About the job Genesys Cloud - Software Engineer
Genesys Cloud Software Engineer | International Projects
Your role
You will be part of an international engineering team, collaborating with Product Owners, architects, and business stakeholders to deliver scalable and efficient contact center solutions.
Your Main Responsibilities Will Include
- Develop and maintain customer experience flows using Genesys Cloud Architect
- Design and implement solutions using Genesys Cloud and Genesys Engage (on-premise)
- Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services
- Implement routing logic, automation, and configurations for voice and digital channels
- Contribute to the integration of chat and email channels in Genesys Cloud
- Participate in integrations with WFM (Workforce Management) systems within CCaaS environments
- Create technical design docu...