Job Description
Job Description
We are seeking a hands‑on AI Engineer to support Phase 1 of an approved initiative focused on building an internal employee service management agent. This role will play a key part in designing and building a front‑end AI chatbot used by internal IT teams, with planned expansion to HR partners.
The AI Engineer will help build an intelligent service delivery agent that can:
· Answer employee questions using internal articles and multiple data sources
· Route and automate requests
· Create incident tickets or HR cases (e.g., payroll or benefits issues)
This role is in the build phase, where the primary focus is extending and enhancing existing IT service capabilities. Over time, this work is expected to transition into operational support.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that ...
We are seeking a hands‑on AI Engineer to support Phase 1 of an approved initiative focused on building an internal employee service management agent. This role will play a key part in designing and building a front‑end AI chatbot used by internal IT teams, with planned expansion to HR partners.
The AI Engineer will help build an intelligent service delivery agent that can:
· Answer employee questions using internal articles and multiple data sources
· Route and automate requests
· Create incident tickets or HR cases (e.g., payroll or benefits issues)
This role is in the build phase, where the primary focus is extending and enhancing existing IT service capabilities. Over time, this work is expected to transition into operational support.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that ...