Job Description
PositionLATAM Repair Center Manager – After Sales Manager for the LATAM team at Vivo.Company OverviewVivo is a leading technology company committed to creating trend‐setting smart mobile products and services.The company operates an extensive network of research and production facilities across China, South Asia, and Southeast Asia, and serves over 200 million customers worldwide.LocationPlaza Carso II, Polanco, Miguel Hidalgo, CDMX.ResponsibilitiesDevelop and manage LATAM smartphone repair centers (Mexico, Chile, Peru, Colombia, Panama).
Maintain customer service satisfaction and KPI management across LATAM; follow up on local assessment service goals.Implement headquarters overseas customer service work plan and service strategy.Formulate service policies and processes, promote service content implementation, and plan service innovation activities.Manage market product reputation information and quality issues.Lead local service team of agents and service providers; handle cus...