Job Description
This is a very well-known social media that is requiring moderator to their content.
Tasks:
· Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
· Reviewing/updating contents on a popular social media platform
· Audit of content received and sharing for Social Media Upload
· Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
· Maintain broad knowledge of client products and/or services
· Strict adherence to the accuracy guidelines as laid down by the client
· Ensuring to protect the data of the customer and compliance process is followed
Requirements
· C1 or higher in German
· B2 in English
· Associate degree in related field with 6 months to one year of relevant experience preferred
· Strong customer service orientation ...