Job Description
Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.
Requirements
- Be at the forefront of the business, operating via telephone/email to support customers
- Establish positive engagement with the customers, build relationships and demonstrate fair treatment
- Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
- Explain the benefits of reaching their debt free day, providing clear timescales and information in line with their repayment plans
- Provide guidance to customers on the availability of free money advice
- Maintain system notes, ensuring records of calls are complete, accurate, prof...