Job Description
Are you passionate about delivering top-notch customer service?
Were looking for a Customer Service Representative who is fluent in German to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment.
What Youll Do:
Assist Customers: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.
Record Keeping: Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
Stay Updated: Keep your knowledge fresh on our products and services tailored to individual customer needs.
Issue Escalation: Identify and escalate potential service issues to senior team members when necessary.
Collaborate: Work with your team on special projects and provide coverage for colleagues as needed.
Administrative Tasks: Manage holiday, sickness, and overti...