Job Description
Customer Service Representative – German Speaker
Remote from Portugal | Full-Time | Permanent Contract
Your German skills are worth more than you think.
We're looking for German-speaking Customer Consultants to join a Retention Team for one of the biggest names in European telecommunications- fully remote from Portugal.
No cold calls. No door-to-door. Just real conversations with real customers, where your job is to listen, solve, and make them stay.
What you'll be doing
You'll be part of a retention team , meaning customers come to you. Your mission is to understand why they want to leave, offer the right solution, and turn a potential cancellation into a positive experience. You'll also spot opportunities to recommend services that genuinely add value.
- Handle inbound calls in German from customers considering cancellation
- Find solutions, offer alternatives, and build loyalty
- Advis...