Job Description
Do you want to start a career in Customer Support for Social Media?
Are you a fluent German speaker?
We are looking for German Social Media Customer Associates to start a promising career in Customer Service.
Pack your bags for Athens and kick-start your career!
Responsibilities:
What you will do:
- Analyze issues of business customers, partners, clients or internal stakeholders and find the best ways to resolve them
- Address issues via chat, email or phone channels, following operating procedures
- Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment-related issues
- Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution