Job Description
We are looking for C1–C2 German and English speakers to join a Customer Service team supporting an international online retail client in Umhlanga, South Africa.
This is a great opportunity to work in a dynamic international environment while experiencing life in one of South Africa's most vibrant coastal locations.
You will support customers by providing high-quality service and ensuring a smooth customer experience across different communication channels.
Responsibilities:
- Handle customer inquiries via chat, email, and phone
- Provide professional and solution-oriented support in German and English
- Ensure high levels of customer satisfaction
- Resolve customer issues efficiently and professionally
- Maintain service quality and productivity standards
Requirements:
- C1–C2 German and English
- Matric / Grade 12 qualification is essential
- Strong communication an...