Job Description
Location: Barcelona, Spain
Employment Type: Full-time (39 hours/week)
Role Overview
Are you passionate about driving client success and retention through strong relationship building? As an Account Manager for Customer Success in the fast‑moving property and hospitality sector, you'll provide ongoing support, optimize account performance, and actively work on account growth by implementing product and process improvements.
Key Responsibilities
Account Optimization & Retention
- Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and fostering strong, long‑term partnerships.
- Proactively address host questions, concerns, and needs to improve satisfaction and sustainability.
- Collaborate with hosts to maximize listing quality by providing tailored account optimization.
Pipeline Management
- Utilize Salesforc...