Job Description
German-Speaking Account Manager – Customer Success & Optimization
Role Overview
Are you passionate about driving client success and retention through strong relationship building? As an Account Manager for Customer Success in the fast-moving property and hospitality sector, you will provide ongoing support, optimize account performance, and contribute to account growth by implementing product and process improvements.
Key Responsibilities
Account Optimization & Retention
- Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and long-term partnerships.
- Proactively address host questions, concerns, and needs to improve satisfaction and sustainability.
- Collaborate with hosts to maximize listing quality through tailored account optimization strategies.
Pipeline Management
- Use Salesforce and o...