Job Description
Are you passionate about creating a safer online environment where scams, fraud and cyber grooming are prevented?
Our client has exciting opportunities for Full-Time German-Speaking Customer Support Agents/Moderators in sunny Malta!
As a Customer Support Agent, you’ll play a crucial role in responding to customer questions and complaints via email (no phone calls) and reviewing content across marketplaces, ensuring compliance with company guidelines and country-specific laws. By doing so, you’ll contribute to a secure online space for users to interact with each other.
Responsibilities:
- View and review user generated content
- Respond to customer inquiries on all topics by maintaining a positive, empathetic and professional attitude towards the customers
- Follow communication procedures and processes
- Evaluate and make decisions in accordance with defined policies and guidelines
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