Job Description
Mercier Consultancy MD invites motivated German-speaking Customer Care Representatives to join a leading Booking Platform. This is an excellent opportunity to apply your language skills and customer service expertise while experiencing the vibrant culture and lifestyle of Greece enabled by a fully paid for relocation package.
Key Responsibilities
- Provide exceptional customer support to German-speaking clients through phone, email, and chat.
- Assist customers with booking inquiries, modifications, cancellations, and issue resolution.
- Work collaboratively with internal departments to ensure customer satisfaction and seamless service delivery.
- Maintain accurate records of customer interactions in the CRM system.
- Identify trends in customer feedback to contribute to service improvements.
- Stay informed about platform updates, policies, and relevant travel industry developments.
Requirements
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