Job Description
Mercier Consultancy Group is looking for a German-Speaking Customer Expert to join our team supporting Booking.com operations based in Greece. This role provides the opportunity to deliver excellent customer service to German-speaking customers within a dynamic and international work environment. If you have a passion for customer support and want to contribute to the success of a leading online travel platform, this position is for you.
Key Responsibilities
- Provide high-quality customer service in German through phone, email, and chat channels to Booking.com users.
- Assist customers with booking inquiries, modifications, cancellations, and problem resolution.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Work collaboratively with internal teams to resolve customer issues effectively.
- Keep up-to-date on Booking.com products, policies, and travel industry developments.