Job Description
Mercier Consultancy MD is seeking experienced German-Speaking Customer Experts to join our team supporting a reputable car company in Greece. The role involves providing exceptional customer service to German-speaking clients, assisting them with inquiries related to automotive products, services, and after-sales support.
Key Responsibilities
- Deliver high-quality customer support to German-speaking customers through phone, email, and chat regarding automotive products, services, and maintenance.
- Assist customers with product information, service scheduling, troubleshooting, and issue resolution promptly and efficiently.
- Maintain accurate records of customer interactions and case resolutions in the CRM system.
- Work closely with sales, service, and technical teams to ensure customer satisfaction.
- Stay informed about the latest car models, features, and company policies to provide comprehensive assistance.
- Provide fee...