Job Description
Mercier Consultancy MD is seeking experienced German‑Speaking Customer Experts to join our team supporting a reputable car company in Greece. The role involves providing exceptional customer service to German‑speaking clients, assisting them with inquiries related to automotive products, services, and after‑sales support.
Key Responsibilities
- Deliver high‑quality customer support to German‑speaking customers through phone, email, and chat regarding automotive products, services, and maintenance
- Assist customers with product information, service scheduling, troubleshooting, and issue resolution promptly and efficiently
- Maintain accurate records of customer interactions and case resolutions in the CRM system
- Work closely with sales, service, and technical teams to ensure customer satisfaction
- Stay informed about the latest car models, features, and company policies to provide comprehensive assistance
- Provide ...