Job Description
Mercier Consultancy MD is seeking motivated German-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this role, you will deliver excellent customer service to German-speaking clients, handling product inquiries, technical support, and after-sales assistance.
Key Responsibilities
- Provide professional support to German-speaking customers regarding electronic products and services via phone, email, and chat.
- Assist customers with technical troubleshooting, product information, and order inquiries efficiently and accurately.
- Maintain detailed and accurate records of customer interactions using CRM systems.
- Collaborate with product and technical teams to resolve complex issues effectively.
- Stay updated on product developments, company policies, and industry trends to offer accurate guidance.
- Offer feedback to continuous improvement initiatives enhancing customer satisfacti...