Job Description
Mercier Consultancy MD is currently seeking skilled German-Speaking Customer Experts to support a leading electronics company in Greece. In this role, you will provide comprehensive customer assistance to German-speaking clients, ensuring excellent support related to electronic products, services, and technical inquiries.
Key Responsibilities
- Offer professional customer support to German-speaking customers via phone, email, and chat regarding electronic products and services.
- Assist customers in troubleshooting technical issues, providing product information, and resolving service-related inquiries efficiently.
- Maintain detailed and accurate records of all customer interactions using CRM systems.
- Collaborate with internal technical and sales teams to resolve complex customer concerns promptly.
- Stay up to date with new product developments, company policies, and industry trends to provide accurate guidance.
- Provide ...