Job Description
Mercier Consultancy MD is excited to offer an opportunity for German-speaking Customer Experts to join our team supporting Dyson in Greece. This role involves providing exceptional customer service to German-speaking clients while enjoying the benefits of paid relocation to Greece.
Key Responsibilities
- Deliver high-quality customer support to German-speaking Dyson customers via phone, email, and chat.
- Assist customers with product inquiries, troubleshooting, warranty claims, and after-sales support.
- Accurately document customer interactions and resolutions within the CRM system.
- Collaborate with internal teams to provide efficient and timely solutions to customer issues.
- Stay informed on Dyson products, policies, and updates to deliver accurate assistance.
- Provide feedback to improve customer service processes and customer satisfaction.
Requirements
- Fluency in German (spoke...