Job Description
Mercier Consultancy MD is seeking proficient German-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. This position involves delivering exceptional customer service to German-speaking clients, assisting with inquiries related to Imperial Brands' products and services, and ensuring an outstanding customer experience.
Key Responsibilities
- Provide professional and courteous support to German-speaking customers via phone, email, and chat regarding Imperial Brands' products and services.
- Assist customers with questions, complaints, order processing, and after-sales support.
- Maintain accurate and updated records of customer interactions within the CRM system.
- Collaborate with internal teams to resolve complex customer issues efficiently.
- Stay informed about product developments, company policies, and industry regulations to provide accurate information.
- Contribute feedback to improve custom...